Blogroll / Design strategy

Methods to reveal the corporate identity

There are many methods to reveal the actual corporate identity. Van Riel and Balmer have presented three methods. The first one is Balmers affinity audit which is specialized method using the principles of ethnography. Then there is laddering technique which relies on means and interviews resulting in Hierarchial Values Maps. And not lest to reveal the actual corporate identity there is also the Rotterdam Organizational Identification Test which reveals the degree of acceptance by personnel and the desired corporate identity as articulated by senior managers (van Riel, Balmer, 1997, p. 343).

All above presented methods are extensive and in depth and require a lot of resources in the corporation and out side of the corporation. There is also a more pragmatic and less time consuming way to reveal the desired corporate identity called Spiderweb method (Bernstein, 1986 in van Riel, Balmer, 1997, p. 348). Main advantage of the Spiderweb method is its simplicity and effectiveness. It could be used also in smaller organizations. It is a qualitative technique. It uses group discussions with top and senior managers which usually result in a large amount of attributes. In the next stage participants have to choose eight most important characteristics and rating them with a school figure from one to ten regarding the actual (perceived) and the desired corporate identity. A sample of a Dutch company on a wheel with eight spokes, representing a ten point-scale, with the zero value in the centre and the maximum ten value at the end of each spoke is seen in a figure attached (van Riel, Balmer, 1997, p. 348).

Figure: Bernstein’s spiderweb method, a sample of a Dutch company
spiderweb-method-sample
Figure source: van Riel, Balmer, 1997, p. 349

Source: van Riel, Cees B. M. and Balmer, John M. T.. 1997. Corporate identity: the concept, its measurements and management. European Journal of Marketing: 31/5/6, p. 340-355.

Marko Savić
I’m raising awareness of the connection of business model innovation with design thinking. Have just published a book on business models design. You may wish to meet me in person at my next workshop or interact with me on Twitter.

Reblog this post [with Zemanta]
Advertisements

One thought on “Methods to reveal the corporate identity

  1. Pingback: 3 steps to a better Corporate Identity | B2Bento

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s